If you want to return your mattress during the 100-day trial, simply e-mail (support@emma-mattress.hk) or call our customer service team (+852 5808 0220) and we will arrange for a pickup at zero cost to you. If you want to return a mattress due to product defect, please follow the procedures above before contacting our customer service team.
How do I start the return process to get my refund?
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