It's simple. You can test the Emma mattress for 100 days to decide whether or not you are satisfied with our product. If you realize that Emma is not the right mattress for you, simply contact our customer service team ( or call us at +852 5808 0220 to arrange a pick-up. We will give you a refund for 100% of the purchase price.

However, we do ask that you give yourself time to get used to your new mattress so we recommend testing your Emma for at least 3 - 4 weeks before sending it back.

Kindly be advised that the completion of the return is required within 10 working days following the expiration of the 100-day period, failing which the return will not receive approval.  

The 100-day trial period is only available for Emma Original, Emma Hybrid, Emma Diamond, and Emma Zero Gravity mattresses and does NOT apply to Emma One mattress, toppers, beds, pillows, and accessories. It is also only limited to one mattress per address.