The 100-day trial period begins on the date of receipt.
The 100-day trial is only available in Hong Kong.
Kindly be advised that the completion of the return is required within 10 working days following the expiration of the 100-day period, failing which the return will not receive approval.
You can apply for a refund 21 days after receiving the mattress, as it takes some time for your body to adapt to a new mattress, especially if you are more used to box spring mattresses.
To request a return or exchange, please provide a valid order receipt (such as an invoice or order confirmation email).
If you want to change to a different size, when the price of the changed size is higher than the original purchased size, you need to pay for the difference; if the price of the replaced size is lower than the original purchased size, we will return the difference to you (the mattress must be unopened).
Mattresses must be returned in good condition with no damage or stains. If the mattress is damaged due to improper use, we may refuse to accept the return request. We do not resell returned mattresses, all recycled mattresses will be donated to charity as much as possible.
If your order contains gifts, all gifts must be returned together. If the gift is not returned, the price of the gift will be deducted from the refund.
Each customer can only return or change mattress size once, and each delivery address can only return one mattress. If you have purchased multiple mattresses, we can only accept returns for one mattress. If you have ever returned or replaced the mattress, the 100-day trial period will no longer apply.
The return address must match the shipping address at the time of purchase.
The 100-day trial period is only available for Emma Original, Emma Hybrid, Emma Diamond and Emma Zero Gravity mattresses and does NOT apply to Emma One mattress, toppers, beds, pillows, and accessories. It is also only limited to one mattress per address.
The above terms are only applicable to the specified mattress products purchased online.
Customers who purchase the above specified mattress products through Emma dealers can also enjoy a 100-day trial, but the details of the program depends on the retailer. Please beware of the individual retailer's terms and conditions.