Once your order has been successfully placed, we'll process your order as soon as possible. Generally, you'll receive your packages all in one deliv...

Shipping and return costs are free. We want you to happily await your new Emma mattress without concern for pesky shipping costs.

If an order is placed before 12 noon Monday to Friday, your order will arrive the next working day (except remote areas) between 9-6pm. If you order your ma...

Our standard delivery takes place between 9 am to 6 pm, from Monday to Friday. If you're unavailable on the weekdays, we'll be able to arrange for t...

If you have your accessories bought with Emma Mattress, you can enjoy free next day delivery for all your products. If you purchase a single accessory, we w...

Generally, you'll receive all your products in one delivery, except under special circumstances. In the event that we're not able to deliver all you...

Customers with delivery addresses in outlying islands can still enjoy free delivery service and will receive a call from courier for arranging delivery appo...

As soon as your mattress leaves the warehouse, we will send you a shipping update and a tracking link for you to track your order. Should you wish to change...

After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, ...