The gift shall be returned along with the mattress as well.. However, should you wish otherwise, please write to us at support@emma-mattress.hk or call us a...

If you had ordered the wrong size, please contact our customer service team. We will get back to you shortly and help resolve your problem.

If you want to return your mattress during the 100-day trial, simply e-mail (support@emma-mattress.hk) or call our customer service team (+852 5808 0220) an...

Mattresses returned must be in good condition, without damages and stains. If the mattress is damaged due to improper use, we will refuse to accept the retu...

It is not necessary. However, we recommend that you take a photo of the mattress label on the package in case you want to return the mattress due to product...

Once your mattress has been picked up, we will credit you the refund immediately. Please bare in mind that the refund may take up to 2 weeks to process depe...

Only unopened products are eligible for free exchange. If you would like to return any Emma accessory because you have ordered the wrong size, please follow...